FTF Documentation

Appearance

Add a pickup location ​

When to use it ​

Use this guide when you need to add a pickup location.

Before you start ​

  • Open Pickup Locations from the module menu. Your account must have access to this screen and permission for the action you want to complete.

What this changes ​

The pickup location is available in the location list and can be selected for customer groups.

Pickup location settings provide the name, address and map position used when arranging collection.

Steps ​

  1. Open Pickup Locations and select Add Location.
  2. Enter Address (Street/Road) using the address suggestions or map marker. Check that the marker and address refer to the correct place.
  3. Enter Location Name, City, Contact person, and Contact Phone Number.
  4. Select Add Location and check the saved address and contact details.

Screenshot placeholder: Pickup Locations: add a pickup location.

Screenshot to add: Pickup Locations: add a pickup location. Capture filename: images/add-a-pickup-location.png.

Restrictions ​

You need access to pickup-location settings. The map and address suggestions must load before confirming the location; do not save a guessed location if the map fails.

If something went wrong ​

  1. Match the location name, address, map position and linked group choices with the approved pickup point.
  2. Use Update a pickup location to correct the existing record; check map and address together before saving.
  3. For orders already scheduled at the wrong point, contact the Sales/Logistics owner to review their saved addresses and customer instructions. Do not assume a location edit updates every saved order.

What the correction changes ​

The location’s supported saved details are updated.

What still needs follow-up ​

Review existing collection orders, driver/customer directions and previously shared location links. Changing the map point does not move goods or notify everyone who used the old address.

Check the correction ​

Reopen the location and inspect address and map position. Check affected saved orders and confirm customers and staff have the agreed collection point.