Edit delivery details on a route stop

When to use it

Use this guide when you need to edit delivery details on a route stop.

Before you start

• Open Routes from the module menu. Your account must have access to this screen and permission for the action you want to complete.

What this changes

The selected stop’s delivery details are updated.

Route actions change delivery planning, team assignments and stop details. Publishing makes a plan available to the driver; reversing a route changes stop order, not stock.

Steps

1. Open the route details and choose Edit delivery details for the correct stop.
2. Update delivery date, Delivery Window, and address or map position as offered.
3. Check the customer and location before selecting Save.
4. Review the updated stop and route timing.

Screenshot to add: Routes: edit delivery details on a route stop. Capture filename: images/edit-delivery-details-on-a-route-stop.png.

Restrictions

Editing delivery information affects the plan for that stop. Check the written address against the map marker and save or recalculate the plan as required.

If something went wrong

After an unclear Save, reopen the same stop and compare its delivery date, window, written address and map position before editing again.

For a still-eligible mistake, use Edit delivery details, enter the confirmed information and save. If completed/ineligible work blocks editing, give Logistics the stop/order reference and correct address or timing. Do not move the stop to a false date to bypass a restriction.

Check the correction

Check the saved stop and route timing, then confirm driver/customer instructions and any published plan update. An address edit cannot undo a delivery already made.

Related guides

• Module overview
• Review the route planning workspace
• Create a delivery route
• Add move or remove a route stop
• Reassign a route to another team