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Check customer balances and open invoices
When to use it
Use this guide when you need to check customer balances and open invoices.
Before you start
- Open Accounts Receivables from the module menu. Your account must have access to this screen and permission for the action you want to complete.
What this changes
Viewing or downloading this information does not itself change the source records.
You can check the money customers still owe and the invoices behind it.
Reports and statements show recorded balances. Bad-debt marking changes the invoice’s classification, not whether cash was received.
Steps
- Open Finance → Accounts Receivables and choose the invoice list or customer overview.
- Use customer, search, and date filters to find the required records.
- Compare invoice amount, amount paid, outstanding balance, due date, and status. Use View Invoice for the document.
- Use Export CSV where offered to download the selected scope.
Screenshot to add: Accounts Receivables: check customer balances and open invoices. Capture filename: images/check-customer-balances-and-open-invoices.png.
Restrictions
Accounts receivable means money owed by customers. An overdue invoice and a bad debt are different statuses; do not change one merely to clear the list.
Troubleshooting
| What you see | What to do |
|---|---|
| An invoice or customer is missing | Check customer, search and date filters, remove unintended selections and reload. Confirm the original invoice reference and status before assuming its balance is zero. |
| The balance appears wrong | Compare invoice amounts, credits and booked payments with the actual payment evidence. Have Finance correct the relevant source record, then refresh and compare the same customer/invoices again. |
| An old or incomplete CSV was shared | Check the filters, included invoice rows and balances before Export CSV. Replace the old copy after source corrections and identify the new version to its recipients. |