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Cancel a message campaign
When to use it
Use this guide when you need to cancel a message campaign.
Before you start
- Open Bulk Messaging from the module menu. Your account must have access to this screen and permission for the action you want to complete.
What this changes
The campaign is cancelled; this does not undo messages already sent.
Sending queues messages for provider processing. Queued, sent and delivered are different outcomes. Cancelling cannot recall an already-sent message.
Steps
- Open the campaign and check its status and any sending outcomes.
- Select Cancel campaign and read the confirmation. Already-sent messages cannot be recalled.
- Confirm cancellation and refresh the campaign to check its status.
Screenshot to add: Sending: cancel a message campaign. Capture filename: images/cancel-a-message-campaign.png.
Restrictions
You need permission to cancel. Completed and already-cancelled campaigns cannot be cancelled again. Check the displayed outcomes when cancellation happens during sending.
If something went wrong
After an unclear cancellation, refresh the campaign and check its status and recipient outcomes before selecting Cancel campaign again.
If you cancelled the wrong campaign, there is no restore control in this guide. Have the messaging owner inspect which recipients were already processed or sent before agreeing any replacement. Cancellation cannot recall messages already sent, and work already being processed may still reach recipients. Do not send the whole audience again to compensate.
Check the correction
Check cancellation status and sent/delivered/failed outcomes. If a replacement is needed, confirm its recipients will not receive duplicate messages.