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Confirm rejected items without a replacement
When to use it
Use this guide when you need to confirm rejected items without a replacement.
Before you start
- Open Rejects from the module menu. Your account must have access to this screen and permission for the action you want to complete.
What this changes
The selected rejection decision is recorded without using the reorder action.
Rejection decisions record rejected quantities and may create a credit or replacement order. A replacement order is a new delivery, not a physical return of the original goods.
Steps
- Select the relevant rows in Sales → Rejects and choose Reject.
- Check the order, products, grades, units, quantities, and total shown.
- Select Reject in the form when the decision is correct. Check the resulting statuses.
Screenshot to add: Rejects: confirm rejected items without a replacement. Capture filename: images/confirm-rejected-items-without-a-replacement.png.
Restrictions
This action is separate from returning rejected stock to inventory. Use Inventory → Rejected Inventory for physical returns or waste.
If something went wrong
Before confirming Reject, correct unintended selected items and compare the quantities with the customer's confirmed decision.
After an unclear save, reopen the original order and rejection records before submitting again. If the wrong rejection was recorded, give Sales, Finance and Inventory the order, affected lines, credit references and actual goods evidence. No general undo-rejection control is described here; agree the correction before issuing another credit or replacement.
Handle physical returns or waste through Rejected Inventory, separately from recording the customer decision.
Check the correction
Check original rejection statuses, customer balance/credits and physical return or waste records. Confirm the same rejection was not processed twice.