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Approve a message campaign
When to use it
Use this guide when you need to approve a message campaign.
Before you start
- Open Bulk Messaging from the module menu. Your account must have access to this screen and permission for the action you want to complete.
What this changes
The campaign is approved and ready for the separate sending step.
A campaign saves message text and recipient choices. Preparing recipients, submission and approval do not by themselves confirm that recipients received a message.
Steps
- Open a campaign waiting for approval.
- Read the complete message, audience, consent information where applicable, and recipient counts.
- Select Approve only when the campaign is correct.
- Check the scheduled status. Sending is still a separate action.
Screenshot to add: Approvals: approve a message campaign. Capture filename: images/approve-a-message-campaign.png.
Restrictions
You need approval permission. The campaign creator cannot approve their own campaign. Only campaigns waiting for approval can be approved.
If something went wrong
After an unclear approval, refresh the campaign and check whether it is already scheduled before selecting Approve again.
If you approved the wrong message or audience, tell the person responsible for sending before they proceed. Use Cancel campaign while eligible, then prepare a corrected draft for independent review. There is no unapprove or saved-message editor here. If sending has started, follow Sending recovery.
Check the correction
Check the original cancellation state and replacement message, recipients and approval. Approval schedules the campaign; it is not proof that messages were delivered.