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Find export or delete feedback
When to use it
Use this guide when you need to find export or delete feedback.
Before you start
- Open Feedback from the module menu. Your account must have access to this screen and permission for the action you want to complete.
What this changes
Feedback can be found, downloaded, or removed when permitted.
Feedback actions change the saved customer comments and follow-up information. They do not change the customer’s order quantities or payment balance.
Steps
- Use customer, status, dates, type, complaint type, and source filters to find the feedback.
- Choose Export CSV for a spreadsheet copy of the selected scope.
- If an incorrect entry must be removed, use Delete, review the record, and confirm with Yes, Delete.
Screenshot to add: Feedback: find export or delete feedback. Capture filename: images/find-export-or-delete-feedback.png.
Restrictions
Deletion needs delete access and removes the selected feedback entry. Closing feedback is a status update, not deletion.
If something went wrong
For a wrong exported copy, check filters and saved feedback, correct supported source details through Feedback editing, then export a replacement.
After an unclear Yes, Delete, check the original feedback in the list before repeating deletion. If the wrong entry was removed, give its owner the reference and complaint details; no restore control is described here. Agree any replacement without implying that the underlying order/delivery/payment issue was corrected.
Check the correction
Check the list result and any reviewed replacement/corrected copy. Confirm the complaint owner knows what operational follow-up remains.