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Book a customer payment ​

When to use it ​

Use this guide when you need to book a customer payment.

Before you start ​

  • Open Accounts Receivables from the module menu. Your account must have access to this screen and permission for the action you want to complete.
  • Book a payment only from evidence that it was received. This records a payment; it does not transfer money.

What this changes ​

A received payment is recorded and allocated to customer invoices.

Booking a payment records money received and how cash or existing credits are assigned to invoices. It changes invoice balances and available customer credit.

Steps ​

  1. Choose Book Payment and select the customer.
  2. Enter Amount Paid, Payment Date, Reference, and the account that received the payment.
  3. Select the invoices and amounts the payment should cover. Use Auto-Allocate if helpful, then check every allocation.
  4. Review the available, allocated, and remaining amounts, then use the payment save action. Check the booked payment and invoice balances.

Screenshot placeholder: Accounts Receivables: book a customer payment.

Screenshot to add: Accounts Receivables: book a customer payment. Capture filename: images/book-a-customer-payment.png.

Restrictions ​

Cash payments need a reference and receiving account. Allocations must not exceed the available payment or invoice balance. When the available amount is no more than the outstanding balance, it must be fully allocated unless using the unapplied-payment option.

If something went wrong ​

Before saving, check the customer, amount, reference, receiving account and invoice allocations against the payment evidence. After an unclear save, find the booked payment by reference before booking it again.

For an incorrect saved amount or invoice allocation, follow View edit or reverse a booked payment. The saved customer cannot be changed. For a wrong customer or duplicate booking, have Finance review reversal and its restrictions before recording the payment correctly.

Check the correction ​

Check the final booked payment, invoice balances and customer credit against the actual receipt. Reversing a booking does not refund cash.