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Cancel a route
When to use it
Use this guide when you need to cancel a route.
Before you start
- Open Routes from the module menu. Your account must have access to this screen and permission for the action you want to complete.
What this changes
The selected route cancellation is recorded.
Route actions change delivery planning, team assignments and stop details. Publishing makes a plan available to the driver; reversing a route changes stop order, not stock.
Steps
- Select the correct eligible route and choose Cancel route.
- Enter why the route is being cancelled.
- Review the route reference and affected stops. Choose Keep route to stop, or Cancel route to confirm.
- Check the saved status and any orders that need replanning.
Screenshot to add: Routes: cancel a route. Capture filename: images/cancel-a-route.png.
Restrictions
Cancellation needs route delete access and a reason. Do not assume it cancels the customer orders or refunds them.
If something went wrong
After an unclear Cancel route, reopen the route and check its saved status before trying again.
If the wrong route was cancelled, give Logistics the reference and affected stops. No restore control is described here; agree replanning of eligible orders and confirm the former driver is not still following the cancelled plan. Route cancellation does not cancel customer orders, refund payments or reverse delivered stock.
Check the correction
Check Cancelled status and each affected order's planning. Confirm the agreed replacement route does not duplicate another active assignment.