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Recover or cancel a commission run ​

When to use it ​

Use this guide when you need to recover or cancel a commission run.

Before you start ​

  • Open Commissions from the module menu. Your account must have access to this screen and permission for the action you want to complete.

What this changes ​

Run details are reloaded, or an eligible run is resumed or cancelled according to the chosen action.

Generating a commission run prepares eligible paid sales for review. Submission, approval and payroll release are later stages.

Steps ​

  1. Open the affected run and read its status, progress, and any error.
  2. Use Retry run to reload failed or unavailable run details; this does not generate the calculation again. For a stalled processing run, use Resume run only when the screen offers it.
  3. Wait for processing and review the resulting claims and exceptions before approval.
  4. If the run should be abandoned, select Cancel run, enter the requested reason, and confirm. Check the saved status before generating a replacement.

Screenshot placeholder: Commissions: recover or cancel a commission run.

Screenshot to add: Commissions: recover or cancel a commission run. Capture filename: images/recover-or-cancel-a-commission-run.png.

Restrictions ​

These actions need the matching commission access. Only stalled processing runs can be resumed. Approved or released runs cannot be discarded through cancellation. A processing run may block another run from starting.

If something went wrong ​

After an unclear Resume run or Cancel run, refresh and inspect saved status and progress before requesting it again. Retry run reloads details; it does not generate the calculation again.

If the wrong eligible run was cancelled, review its period, schemes and released sales lines with the commission owner before generating a replacement. No restore-cancelled-run control is described here. Correct any source/settings mistake first.

Approved or released runs cannot be cancelled through this action. Give Finance/payroll the run and affected claims for review rather than generating a second run to compensate.

What the correction changes ​

Eligible cancellation marks the run cancelled and releases its claimed sales lines for a future run. It does not reverse approved/released payroll or money already paid.

Check the correction ​

Check original and any replacement status, claims and exceptions. Confirm the same sales lines are claimed once and payroll/export follow-up is agreed.