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Cancel or delete a flash sale
When to use it
Use this guide when you need to cancel or delete a flash sale.
Before you start
- Open Flash Sales from the module menu. Your account must have access to this screen and permission for the action you want to complete.
What this changes
The selected offer is cancelled or its removal request is processed.
Vouchers and flash sales affect eligible promotional pricing. Cancelling or deactivating a promotion is different from correcting orders that already used it.
Steps
- Find the correct offer and check its product, dates, quantity sold, and status.
- Use Cancel to end the offer and confirm with Yes, Cancel.
- Use Delete only for a record that should be removed, and confirm with Yes, Delete.
- Reload the list to check the result of the chosen action.
Screenshot to add: Flash Sales: cancel or delete a flash sale. Capture filename: images/cancel-or-delete-a-flash-sale.png.
Restrictions
Cancellation and deletion are different actions. Deletion needs separate delete access. Neither action should be treated as cancelling customer orders already placed.
If something went wrong
After an unclear Cancel or Delete, reload the offer and check its status/list result before repeating the action.
If the wrong offer was cancelled or removed, give Sales its reference, product/unit, price, dates and recorded sales. No general restore control is described here; agree any replacement before publishing another offer. A replacement does not preserve the original usage history or change customer orders already placed.
Check the correction
Check the original result and any agreed replacement, then review orders already using the earlier offer separately.