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Check proof of delivery
When to use it
Use this guide when you need to check proof of delivery.
Before you start
- Open PODs from the module menu. Your account must have access to this screen and permission for the action you want to complete.
What this changes
Viewing or downloading this information does not itself change the source records.
You can inspect the proof of delivery and its available signature or photos.
These views show attached proof and feedback. Opening or downloading evidence does not change the delivery or the order.
Steps
- Open Logistics → PODs and find the order or customer.
- Open its actions and use Download POD for the delivery document.
- Use View signature or View delivery photos to review supporting evidence.
- Check the order reference, delivery status, and evidence together.
Screenshot to add: PODs: check proof of delivery. Capture filename: images/check-proof-of-delivery.png.
Restrictions
POD (proof of delivery) means proof of delivery. The matching action is unavailable when no document, signature, or photos were supplied. A missing attachment is not proof that delivery failed.
Troubleshooting
| What you see | What to do |
|---|---|
| The order or delivery evidence is missing | Check order/customer search and available filters, then reload. If Download POD, View signature or View delivery photos has no evidence, ask Logistics to check the saved delivery and attached files; missing evidence alone does not prove no delivery happened. |
| The document or photos belong to the wrong delivery | Compare order reference, customer and delivery status with the original order/route. Give Logistics the references and discrepancy; this viewing screen does not correct the delivery. Reopen the evidence after the source is reviewed. |
| The wrong POD copy was shared | Download and check the document for the intended order, then replace the earlier copy and tell its recipients which one to use. |